Refund & Cancellation Policy

1. Our Satisfaction Guarantee

At GUMMY PAINT LTD, we are committed to your complete satisfaction. If you are not happy with our work, we will make it right. Our satisfaction guarantee covers:

• Quality of workmanship
• Adherence to agreed project specifications
• Color accuracy (based on approved samples)
• Completion within agreed timeframes

2. Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair while covering our operational costs:

3. Refund Eligibility

You may be eligible for a refund if:

• Work does not meet the agreed specifications
• Work is not completed within the agreed timeframe (unless due to circumstances beyond our control)
• Significant defects in workmanship are identified within the warranty period
• We are unable to complete the project for any reason

4. Non-Refundable Items

The following are not eligible for refunds:

• Custom color mixing and specialty paint orders
• Work completed to specification but customer changes preference
• Delays caused by customer-related issues (access, preparation, etc.)
• Third-party materials purchased on behalf of the customer
• Consultation and design services once delivered

5. Refund Process

To request a refund, follow these steps:

1. Contact Us: Reach out within 14 days of service completion via email or phone.
2. Provide Details: Include your booking reference and a detailed description of the issue.
3. Inspection: Allow us the opportunity to inspect and remedy the work first.
4. Resolution: We will provide a resolution within 5 business days of inspection.
5. Processing: If a refund is approved, it will be processed within 5-10 business days.

6. Refund Method

Refunds will be issued to the original payment method:

• Credit/Debit Card: 5-10 business days to appear on your statement
• Bank Transfer: 3-5 business days
• Partial Refunds: Will be calculated proportionally to work completed

7. Disputes

If you are unsatisfied with our refund decision, you have several options:

• Escalate to our management team for review
• Contact Citizens Advice Bureau for guidance
• Use alternative dispute resolution services
• Seek resolution through the appropriate consumer protection channels

We are committed to fair and transparent dispute resolution and will work with you to find a satisfactory outcome.

8. Contact Us

For refund or cancellation requests, please contact: